At SIMZII.COM, we keep things simple. This policy explains what personal information we collect when you use our service, how we use it, and what rights you have over your data.
01 Who we are
SIMZII.COM is operated by [TBC – company legal name], registered at [TBC – company address], [TBC – registration number if applicable].
If you have any questions about how we handle your data, contact us at [ADD: contact email or method].
02 What Information We Collect
We only collect what we need to deliver your eSIM:
Personal information you give us:
- Your name
- Your email address
That's it. We don't ask for payment card details directly (those are handled securely by our payment processor), and we don't track your location, browsing history, or device information beyond what's necessary to deliver the service.
03 How We Use Your Information
We use your name and email to:
- Send you your eSIM activation details
- Confirm your purchase
- Respond to support requests
- Send important service updates (like changes to our terms or your plan)
We will never sell your data. We will never use it for marketing unless you've explicitly opted in. We will never share it with third parties except where required by law.
04 Third-Party Sharing
We do not share your personal information with third parties for marketing, analytics, or advertising purposes. The only exception: if we are legally required to disclose information to law enforcement or regulatory authorities under [ADD: governing jurisdiction], we will do so to the minimum extent required.
05 Cookies and Tracking
We use a small number of essential cookies to make the site work properly (like remembering your cart or keeping you logged in if you create an account).
We do not use analytics cookies, advertising cookies, or third-party tracking tools.
If you disable cookies in your browser, some parts of the site may not function as expected, but you'll still be able to browse and purchase.
06 How Long We Keep Your Data
We retain your personal information for [ADD: retention period] after your last interaction with us, or as required by [ADD: governing jurisdiction] law. After that period, your data is securely deleted from our systems.
07 Your Rights
You have the following rights over your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: If any of your details are incorrect, let us know and we'll update them.
Deletion: You can ask us to delete your personal information at any time. We'll do so unless we're legally required to keep it (for example, for tax or fraud prevention purposes).
Opt-out: If you've opted into marketing emails, you can unsubscribe at any time using the link in any email we send.
To exercise any of these rights, contact us at [ADD: contact email or method].
We'll respond within [ADD: response timeframe per local regulation, e.g. 30 days].
08 Cancellations and Refunds
If you need to cancel your eSIM plan or request a refund, contact us at [ADD: contact email or method] within [ADD: cancellation window, e.g. 14 days] of purchase.
Refunds are handled on a case-by-case basis. If your eSIM has not been activated, you're generally eligible for a full refund. Once activated, refunds are at our discretion depending on usage and circumstances.
We'll always do our best to find a fair solution.
09 Data Security
We take the security of your personal information seriously. Your data is stored on secure servers, encrypted in transit, and accessible only by authorised personnel.
That said, no system is 100% secure. If you believe your data has been compromised, contact us immediately at [ADD: contact email or method].
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
If we make significant changes, we'll notify you by email or by posting a notice on the site before the changes take effect.
Your continued use of SIMZII.COM after any changes means you accept the updated policy.
11 Governing Law
This Privacy Policy is governed by the laws of [ADD: governing jurisdiction].
If you have concerns about how we handle your data that we can't resolve directly, you have the right to lodge a complaint with [ADD: relevant data protection authority in governing jurisdiction].
12 Contact
If you have any questions about this Privacy Policy, how we handle your data, or want to exercise any of your rights, get in touch:
[ADD: contact email or postal address]
We'll respond as quickly as we can.